We at Zettabyte Storage firmly believe that data storage should be something that Just Works, allowing you to get on with the work that is important to you. A critical and often overlooked facet of that is addressing what happens when things don't just work. This is why the customer support at Zettabyte Storage is a high priority.

If you experience a problem with your Zettabits service, it is of paramount importance that you are able to get back to doing what is important to you as swiftly as possible. You don't want to wait on hold, and you don't want to work your way through two tiers of support before you get someone who understands your problem; it would be a waste of your time, and a waste of ours.

The key to exceptional customer support is simple: ensure that the very first person a customer interacts with is knowledgeable enough and has the required authority to help them solve their problem immediately. Then, find the root cause of their problem and determine how to solve it so that it does not result in support calls in the future, either from that customer or any other. By ensuring that you, the customer, are able to resolve your problems as swiftly as possible, we ensure that you have the best customer support experience possible. And by fixing the root cause of your trouble we provide all of our customers with something even better: one less reason to ever have to worry about technical support, no matter how good it is.

Additionally, by reducing the number of support incidents, we are able to focus our support resources on helping those customers who have genuine problems. This allows us to continue providing our exceptional customer support, with no additional cost to our customers.

The bottom line is fewer issues requiring you to contact customer support, a better experience when you do contact support, and no expensive support contracts.